Return and Refund Policy

1. Return Window

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be in the exact same condition that it left our facility, without modification, damage, or missing components, and in the original packaging.

2. Return Process

To initiate a return, please follow these steps:

• Contact our support team with your order number and the reason for the return.
• Authorization: Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) and the return shipping address.
• Shipping: Pack the item securely and ship it back to us. For high-value or freight items, the customer is strictly required to fully insure the return shipment for the total purchase price. NRSmart is not responsible for damage that occurs during return transit.

3. Return Shipping Costs

Customer Remorse: For returns due to a change of heart or "buyer's remorse," the customer is responsible for paying the return shipping costs.

Defective or Damaged Goods: If the item is damaged or defective upon arrival, NRSmart will cover the return shipping costs or provide a pre-paid return label.

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5–10 business days, depending on your card issuer's policies.

6. Restocking Fees (With One Exception)

We are proud to offer a hassle-free return policy with absolutely no restocking fees for standard returns of in-stock items. If you receive your item and it doesn't work for your space, simply bring it back.

Please Note: This waiver applies strictly to completed orders. Orders that are purchased for Local Pickup but abandoned at our facility for more than 14 days are not considered "Returns". Abandoned orders will be automatically canceled and are subject to a strict 25% administrative and restocking fee to cover the cost of reserved warehouse space and lost sales.

7. Non-Returnable Items

Certain types of items cannot be returned, such as:

• Downloadable software products
• Personalized or custom-made items
• Items marked as "Final Sale" at the time of purchase
• Factory-order and special-order items (see below)

8. Factory-Order Terms

Factory-order items are new goods made or shipped to your order by the manufacturer and delivered direct to you. They are marked "Factory order" on the product page and grouped under a "Factory order" heading in your cart, on your quote and on your receipt.

Final sale. Because the manufacturer builds or ships these to your order, we cannot accept a return or cancellation for a change of mind once your order has been placed with the manufacturer. Please check colors, sizes and delivery access before you pay.

Damage on arrival. Inspect the shipment when it arrives and note any damage on the carrier's delivery receipt before signing. Report damage to us with photos within 30 days of delivery and we will arrange a replacement or a credit at no cost to you.

Defects. Manufacturing defects are covered by the manufacturer's warranty. Contact us and we will handle the claim with the manufacturer on your behalf.

Discretionary returns. We may accept the return of an unopened, unassembled item at our discretion, subject to a restocking fee and the return freight.

Special-order and custom-made items carry the same terms.

9. Contact Us

If you have any questions on how to return your item to us, please contact us.